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Refund Policy

Overview

At Gear Hub Auto-Parts, LLC (“we,” “us,” “our”), we are committed to providing quality automotive parts and reliable service. This Refund Policy explains the conditions under which refunds, returns, and cancellations may be approved.
 

By purchasing products or booking services through our website, phone, or other channels, you agree to this Refund Policy.

Products Covered

This policy applies to:

  • Used and reconditioned automotive parts (including engines, transmissions, and components)

  • Automotive accessories and related items

Refund & Return Eligibility

A. Eligible Returns

A product may be eligible for a refund or replacement if:

  1. Falls under the warranty terms.

  2. The product is unused, uninstalled, and returned in its original condition.​

  3. A return request is made within 7 days of delivery.​

  4. The issue falls under one of the following:

    • Product is defective and verified by our inspection team

    • Product does not match the description provided at the time of sale

    • Incorrect item shipped

    • Product arrived damaged

B. Non-Refundable Items

Refunds will not be issued for:

  • Parts that have been installed, used, and have no issues

  • Electrical components once installed or tested

  • Items damaged due to improper installation or misuse

  • Special-order or custom-sourced parts

  • Labor, diagnostic fees, or shipping charges (unless error is on our part)

  • If there is any modification been done.

Warranty vs Refund

Some products sold by Gear Hub Auto-Parts, LLC may include a limited warranty.

  • Warranty claims are handled separately from refunds.

  • If a defect is covered under warranty, we may offer repair, replacement, or store credit instead of a refund.

How to Request a Refund

To request a refund or return authorization:

  1. Contact our support team:

    • Email: [Your Support Email]

    • Phone: [Your Support Phone]

  2. Provide:

    • Order number or invoice number

    • Reason for return

    • Photos or videos showing the issue (if applicable)

  3. Do not return any item without approval. Unauthorized returns may be rejected.

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Return Shipping

  • If the return is due to our error (wrong item, damaged, defective), return shipping will be covered by us.

  • For all other approved returns, the customer is responsible for return shipping costs.

  • All returns must be shipped using a trackable shipping method.

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Refund Processing

  • Once the returned item is received and inspected, you will be notified of approval or rejection.

  • Approved refunds are processed within 7–14 business days.

  • Refunds are issued to the original payment method.

  • Bank or card providers may take additional time to post the refund.

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Order Cancellations

  • Orders may be cancelled before shipment for a full refund.

  • Orders that have already shipped cannot be cancelled and must follow the return process.

  • Special-order items cannot be cancelled once processing begins.

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Limitation of Liability

Gear Hub Auto-Parts, LLC is not responsible for:

  • Installation costs

  • Towing or downtime expenses

  • Labor charges incurred by third-party mechanics

  • Any indirect or incidental damages

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Contact Information

For questions regarding refunds or returns, contact:

Gear Hub Auto-Parts, LLC
Email: info@gearhub.co.in
Phone: +1 (405) 321-1786
Office location: 3739 Balboa St # 1039 San Francisco, CA 94121 United States

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